Services

Usability Consulting - The most overlooked and potential costly problems all applications and websites have are usability problems. And effective, easy to use, well laid out interface is essential to keeping users happy and engaged. Out primary focus is on heuristic reviews, which we can do quiclky, remotely, a best of all inexpensively.

• A heuristic/expert review is a discount usability inspection method for computer software that helps to identify usability problems in the user interface (UI) design. It specifically involves evaluators examining the interface and judging its compliance with recognized usability principles (the "heuristics"). These evaluation methods are now widely taught and practiced in the New Media sector, where UIs are often designed in a short space of time on a budget that may restrict the amount of money available to provide for other types of interface testing.

We also provide a variety of other usability services such as:

• Card sorting which is a simple technique in user experience design where a group of subject experts or "users", however inexperienced with design, are guided to generate a category tree or folksonomy. It is a useful approach for designing information architecture, workflows, menu structure, or web site navigation paths.
  
  
  
• Contextual inquiry which is a user-centered design (UCD) method, part of the contextual design methodology, that happens up front in the product development lifecycle. This methodology is typically owned by the marketing department in organizations. It calls for one-on-one observations of work practice in its naturally occurring context. During or after the observations, discussion ensues wherein users’ daily routines or processes are discovered so that a product or website can be best designed to either work with the processes or help to shorten or eliminate them altogether. Contextual inquiry comprises preparation, evaluation, analysis, and design phases.


• Usability testing which is a technique used to evaluate a product by testing it on users. This can be seen as an irreplaceable usability practice, since it gives direct input on how real users use the system. This is in contrast with usability inspection methods where experts use different methods to evaluate a user interface without involving users.

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